NOVEL PRET POLICIES

ORDER CANCELLATION POLICY

Clear and transparent order cancellation guidelines to ensure a hassle-free shopping experience.

1

12-HOUR CANCELLATION WINDOW

You may request an order cancellation within 12 hours of placing your order on our online store. Once an order is processed, packaged, or handed over to our courier partner, it cannot be canceled.

2

100% PREPAID REFUNDS

For prepaid orders (Debit/Credit Card, Bank Transfer), a 100% refund will be credited back to your original payment account within 5 to 7 business days.

3

HOW TO SUBMIT A CANCELLATION

To cancel your order, simply provide your Order Number and registered contact details through one of our official support channels:

  • WhatsApp Helpline (`+92 334 8288851`)
  • Customer Support Email (`support@novelpret.com`)
4

BRAND RESERVED CANCELLATIONS

NOVEL Pret reserves the right to cancel any order prior to dispatch in the following circumstances:

  • Unavailability of items due to quality control inspection
  • Incomplete or unverified delivery address
  • Unverified Cash-On-Delivery confirmation calls

NEED TO CANCEL AN UNPROCESSED ORDER?

Message our Customer Care desk with your Order Number for instant cancellation processing.

CANCEL VIA WHATSAPP EMAIL SUPPORT